The Customer Journey interface provides a real-time snapshot of how customers interact with your business across all channels. The Interaction Summary panel shows total engagement volumes—whether through WhatsApp, SMS, email, web chat, or calls—offering a clear view of where your customers are most active.
the Last Actions section logs the most recent activities, including outgoing and incoming messages, tickets, and call-related events. Each entry displays the channel, timestamp, and message title, allowing your team to quickly trace communication history, identify context, and deliver a more personalized support experience.
Requires crm license.