The Reminder Settings section within the Ticket Management module allows administrators to automate email reminders for ticket statuses, ensuring timely follow-ups and improved support workflows.
Add Reminder Setting
Status: Select the ticket status to trigger the reminder (e.g., In Progress, Open, Resolved).
Reminder Interval: Choose how often the reminder is sent (e.g., Daily, Weekly).
E-Mail Address: Enter one or more email addresses that will receive the reminder. Max 500 characters.
Category: Define the category related to the ticket for context (e.g., sales, support).
Body: Optional message content to include in the reminder email.
Ticket: Optionally link the reminder to a specific ticket.