The Tags panel is where you organize and label conversations using meaningful keywords. These tags help your AI assistant classify, route, and respond to interactions based on their intent or topic, making your support smarter and more organized.
➕ Add New Tag
Easily create new tag categories to suit your business needs. Whether it’s for complaints, technical support, or sales inquiries, you can tailor the tagging system to reflect real conversations.
Click “Add New Tag” to:
- Name your new tag group
- Add keywords or hashtags in any language
- Organize your AI’s understanding of topics