AI Settings

The AI Settings section in XonTel’s smart platform empowers you to fine-tune how your AI assistant understands and responds to users. You can train the system to detect how people feel and what they’re talking about through intuitive tools like Emotions and Tags. By recognizing emotional tones (like happiness, anger, or neutrality) and assigning topic-based tags (such as complaints or technical support), your AI becomes more intelligent, responsive, and aligned with real-world customer needs. These settings form the backbone of a truly personalized and efficient communication experience.