The CDRs interface provides detailed records of all call activity within the call center system. This module allows administrators, supervisors, and analysts to filter, view, and export comprehensive call logs for performance analysis, compliance, and quality monitoring.
Filter
- Search: Keyword-based search field for quick filtering (e.g., by number or agent name).
- Call Type: Dropdown to filter by call category (e.g., Incoming, internal, Outgoing).
- From Date / To Date: Date pickers to set a specific date range.
- Call Status: Dropdown to filter by status(e.g., Answered, No Answered, Failed, Busy).
- Agent: Filter calls by specific agent.
- Queue: Filter by call queue or department.
Export Options:
Export: Allows data to be exported for external reporting, analysis, or archiving.
Download: Select recorded calls to download.