{"id":10004,"date":"2026-09-05T17:22:29","date_gmt":"2026-09-05T17:22:29","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10004"},"modified":"2026-09-05T17:22:59","modified_gmt":"2026-09-05T17:22:59","slug":"attachments","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/email-channel\/attachments\/","title":{"rendered":"Attachments"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Attachments<\/strong> section is used to create and manage reusable files for outgoing email messages within the Call Center system. It allows users to upload files once and reuse them when composing emails.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps users maintain commonly used email attachments and reduce the need to upload the same files repeatedly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"402\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-10-1024x402.png\" alt=\"\" class=\"wp-image-10005\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-10-1024x402.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-10-300x118.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-10-768x302.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-10-1536x603.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-10-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-10.png 1556w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Attachment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Attachment<\/strong> section is used to upload a new reusable file for outgoing emails. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"304\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-11-1024x304.png\" alt=\"\" class=\"wp-image-10006\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-11-1024x304.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-11-300x89.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-11-768x228.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-11-1536x457.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-11-18x5.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-11.png 1551w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: Defines the name used to identify the attachment in the management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>File<\/strong>: Selects the file to upload and store for future email use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9993,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10004","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10004\/revisions"}],"predecessor-version":[{"id":10008,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10004\/revisions\/10008"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9993"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10004"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10004"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}