{"id":10013,"date":"2026-09-05T17:48:52","date_gmt":"2026-09-05T17:48:52","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10013"},"modified":"2026-09-05T17:48:52","modified_gmt":"2026-09-05T17:48:52","slug":"teams","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/email-channel\/teams\/","title":{"rendered":"Teams"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Teams<\/strong> section is used to create and manage email teams within the Call Center system. It allows administrators and supervisors to group users together, assign a team manager, and organize team membership for email-related workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors structure email handling responsibilities and manage groups of users from a centralized interface.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"343\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-14-1024x343.png\" alt=\"\" class=\"wp-image-10014\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-14-1024x343.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-14-300x100.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-14-768x257.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-14-1536x514.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-14-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-14.png 1556w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Team<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Team<\/strong> section is used to create a new email team.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"624\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-15-1024x624.png\" alt=\"\" class=\"wp-image-10015\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-15-1024x624.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-15-300x183.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-15-768x468.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-15-1536x936.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-15-18x12.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-15.png 1547w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Team Name<\/strong>: Defines the name used to identify the team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Manager<\/strong>: Specifies the user responsible for managing the team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Team Members<\/strong>: Specifies the users assigned to the team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Team Member Selection<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The team member selection area allows administrators and supervisors to manage which users belong to the team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9993,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10013","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10013\/revisions"}],"predecessor-version":[{"id":10016,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10013\/revisions\/10016"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9993"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10013"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10013"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}