{"id":10020,"date":"2026-09-05T18:04:47","date_gmt":"2026-09-05T18:04:47","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10020"},"modified":"2026-09-05T18:04:48","modified_gmt":"2026-09-05T18:04:48","slug":"outbox-settings","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/applications\/email-channel\/outbox-settings\/","title":{"rendered":"Outbox Settings"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Outbox Settings<\/strong> section is used to configure email accounts for sending outgoing messages within the Call Center system. It allows administrators to define SMTP connection details, security settings, account status, and the email teams that are allowed to use the outbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators manage outbound email delivery and control which teams can send messages through each configured email account.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"273\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-18-1024x273.png\" alt=\"\" class=\"wp-image-10022\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-18-1024x273.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-18-300x80.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-18-768x205.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-18-1536x410.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-18-18x5.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-18.png 1560w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Outbox<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Outbox<\/strong> section is used to configure a new email account for sending outgoing messages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"994\" height=\"1024\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-17-994x1024.png\" alt=\"\" class=\"wp-image-10021\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-17-994x1024.png 994w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-17-291x300.png 291w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-17-768x791.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-17-1491x1536.png 1491w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-17-12x12.png 12w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-17.png 1549w\" sizes=\"auto, (max-width: 994px) 100vw, 994px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: Defines the name used to identify the outbox.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email Host<\/strong>: Defines the SMTP server address used to send outgoing email messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email Host User<\/strong>: Defines the email account username used for SMTP authentication.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email Host Password<\/strong>: Defines the password used to authenticate with the email server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email Port<\/strong>: Defines the network port used for the SMTP connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email Timeout<\/strong>: Defines the maximum time, in seconds, allowed for the email server connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SSL Keyfile<\/strong>: Defines the path to the SSL private key file when required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SSL Certfile<\/strong>: Defines the path to the SSL certificate file when required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Use TLS<\/strong>: Enables or disables TLS encryption for the email connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Use SSL<\/strong>: Enables or disables SSL encryption for the email connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Active<\/strong>: Enables or disables the outbox for outgoing email delivery.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Team Assignment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Teams<\/strong> area defines which email teams are allowed to use the outbox.<\/p>","protected":false},"author":1,"featured_media":0,"parent":9993,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10020","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10020\/revisions"}],"predecessor-version":[{"id":10023,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10020\/revisions\/10023"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9993"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10020"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10020"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}