{"id":10030,"date":"2026-09-05T18:20:27","date_gmt":"2026-09-05T18:20:27","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10030"},"modified":"2026-09-12T18:07:50","modified_gmt":"2026-09-12T18:07:50","slug":"web-chat","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/web-chat\/","title":{"rendered":"Web Chat"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Web Chat<\/strong> section is used to manage real-time chat conversations between website visitors and Call Center agents. It allows agents to receive new chat requests, review client information, join active conversations, and communicate with customers directly from the Call Center system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps agents, supervisors, and administrators provide real-time customer assistance and manage web-based conversations from a centralized interface.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"438\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-34-1024x438.png\" alt=\"\" class=\"wp-image-10081\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-34-1024x438.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-34-300x128.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-34-768x329.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-34-1536x657.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-34-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-34.png 1890w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">New Web Chat Notification<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When a new web chat conversation is created, the system displays a notification to available agents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Client Name<\/strong>: Displays the name entered by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Client Email<\/strong>: Displays the email address provided by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Join<\/strong>: Allows the agent to accept the chat request and enter the conversation.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1659\" height=\"872\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/webchat-xontel.gif\" alt=\"\" class=\"wp-image-10083\"\/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":9897,"menu_order":4,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10030","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10030\/revisions"}],"predecessor-version":[{"id":10084,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10030\/revisions\/10084"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9897"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10030"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10030"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}