{"id":10032,"date":"2026-09-05T18:21:56","date_gmt":"2026-09-05T18:21:56","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10032"},"modified":"2026-09-18T19:30:04","modified_gmt":"2026-09-18T19:30:04","slug":"dashboard","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/web-chat\/dashboard\/","title":{"rendered":"Dashboard"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Web Chat Dashboard<\/strong> provides a complete overview of customer chat activities and agent performance. It enables supervisors and administrators to monitor web chat operations, track conversation status, analyze user performance, and review customer interactions through a centralized dashboard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The dashboard allows users to filter chat data by date range and users to view specific performance results and conversation activities.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"924\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-54-1024x924.png\" alt=\"\" class=\"wp-image-10150\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-54-1024x924.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-54-300x271.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-54-768x693.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-54-1536x1386.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-54-13x12.png 13w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-54.png 1548w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Chat Summary<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Chat Summary<\/strong> section displays key web chat statistics, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Total Chats<\/strong>: Displays the total number of customer chat conversations during the selected period.<\/li>\n\n\n\n<li><strong>Active Chats<\/strong>: Shows the number of ongoing conversations currently being handled.<\/li>\n\n\n\n<li><strong>Waiting Chats<\/strong>: Displays the number of customer chats waiting for an available agent.<\/li>\n\n\n\n<li><strong>Offline Chats<\/strong>: Shows chats received when no agents were available.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Web Chat Messages<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Web Chat Messages<\/strong> section provides a visual overview of chat distribution between users, including active and offline chats. It helps supervisors monitor chat workload and understand agent conversation activity.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Top Performing Users<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Top Performing Users<\/strong> section highlights users based on their chat handling performance. It displays the number of resolved chats and resolution rate for each user.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Recent Chat Logs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Recent Chat Logs<\/strong> section provides a record of recent customer chat conversations, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Client<\/strong>: Displays customer information.<\/li>\n\n\n\n<li><strong>Agent<\/strong>: Shows the assigned agent handling the conversation.<\/li>\n\n\n\n<li><strong>Client Room<\/strong>: Displays the chat room identifier.<\/li>\n\n\n\n<li><strong>Start Date\/Time<\/strong>: Shows when the conversation started.<\/li>\n\n\n\n<li><strong>End Date\/Time<\/strong>: Displays when the conversation ended.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":10030,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10032","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10032\/revisions"}],"predecessor-version":[{"id":10152,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10032\/revisions\/10152"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10030"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10032"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10032"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}