{"id":10043,"date":"2026-09-08T16:20:42","date_gmt":"2026-09-08T16:20:42","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10043"},"modified":"2026-09-08T16:21:22","modified_gmt":"2026-09-08T16:21:22","slug":"dial-teams","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/auto-dialer-2\/dial-teams\/","title":{"rendered":"Dial Teams"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Dial Teams<\/strong> section is used to create and manage groups of agents assigned to Auto Dialer campaigns within the Call Center system. It allows administrators and supervisors to organize agents into dedicated dialing teams that can be selected when configuring an Auto Dialer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors control which agents are responsible for handling calls generated by automated dialing campaigns.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"400\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-22-1024x400.png\" alt=\"\" class=\"wp-image-10044\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-22-1024x400.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-22-300x117.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-22-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-22-766x299.png 766w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-22.png 1076w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Dial Team<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Dial Team<\/strong> section is used to create a new group of agents for Auto Dialer campaigns.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"347\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-24-1024x347.png\" alt=\"\" class=\"wp-image-10046\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-24-1024x347.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-24-300x102.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-24-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-24-767x260.png 767w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-24.png 1071w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: Defines the name used to identify the dial team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Members<\/strong>: Specifies the agents assigned to the dial team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":10035,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10043","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10043","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10043\/revisions"}],"predecessor-version":[{"id":10047,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10043\/revisions\/10047"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10035"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10043"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10043"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}