{"id":10089,"date":"2026-09-12T18:34:31","date_gmt":"2026-09-12T18:34:31","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10089"},"modified":"2026-09-12T18:34:32","modified_gmt":"2026-09-12T18:34:32","slug":"offline-messages","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/web-chat\/offline-messages\/","title":{"rendered":"Offline Messages"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Offline Messages<\/strong> section is used to review and manage web chat messages received when no agent was available to handle the conversation in real time. It allows agents, supervisors, and administrators to review the client information and message content, then assign the interaction for follow-up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps Call Center teams ensure that web chat requests received outside active handling periods are not missed and can be followed up by an available agent.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"493\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-37-1024x493.png\" alt=\"\" class=\"wp-image-10091\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-37-1024x493.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-37-300x144.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-37-768x369.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-37-1536x739.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-37-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-37.png 1557w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":10030,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10089","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10089\/revisions"}],"predecessor-version":[{"id":10092,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10089\/revisions\/10092"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10030"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10089"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10089"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}