{"id":10104,"date":"2026-09-13T08:59:17","date_gmt":"2026-09-13T08:59:17","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10104"},"modified":"2026-09-13T08:59:18","modified_gmt":"2026-09-13T08:59:18","slug":"blocked-words","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/block\/blocked-words\/","title":{"rendered":"Blocked Words"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Blocked Words<\/strong> section is used to create and manage words that are restricted from use in the <strong>Web Chat<\/strong> channel. It allows administrators and supervisors to define terms that should not be accepted or displayed during web chat conversations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors maintain communication standards and prevent restricted or inappropriate terms from being used in customer chat interactions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"348\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-43-1024x348.png\" alt=\"\" class=\"wp-image-10106\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-43-1024x348.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-43-300x102.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-43-768x261.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-43-1536x523.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-43-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-43.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Add Blocked Word<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Add Blocked Word<\/strong> section is used to add a new restricted term for the Web Chat channel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"249\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-42-1024x249.png\" alt=\"\" class=\"wp-image-10105\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-42-1024x249.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-42-300x73.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-42-768x187.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-42-1536x374.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-42-18x4.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-42.png 1552w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Word<\/strong>: Defines the word that should be blocked from use during Web Chat conversations.<\/p>","protected":false},"author":1,"featured_media":0,"parent":10107,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10104","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10104\/revisions"}],"predecessor-version":[{"id":10109,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10104\/revisions\/10109"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10107"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10104"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10104"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}