{"id":10110,"date":"2026-09-13T09:09:19","date_gmt":"2026-09-13T09:09:19","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10110"},"modified":"2026-09-13T09:09:20","modified_gmt":"2026-09-13T09:09:20","slug":"block-settings","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/block\/block-settings\/","title":{"rendered":"Block Settings"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Block Settings<\/strong> section is used to configure notification rules for the <strong>Web Chat<\/strong> channel when customers use blocked words during chat conversations. It allows administrators to specify users and email addresses that should be notified whenever a blocked word is detected, enabling them to review the conversation and take the necessary action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This feature helps supervisors and administrators monitor inappropriate or restricted content usage and ensures quick response to potential policy violations within Web Chat interactions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"751\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-44-1024x751.png\" alt=\"\" class=\"wp-image-10111\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-44-1024x751.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-44-300x220.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-44-768x563.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-44-1536x1126.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-44-16x12.png 16w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-44.png 1547w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Block Settings<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>App<\/strong>: Displays the application where the blocking notification rule is applied. In this case, the setting is configured for the <strong>Web Chat<\/strong> application.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pop Up Users<\/strong>: Defines the internal users who will receive notifications when a customer sends a blocked word through Web Chat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Emails<\/strong>: Specifies email addresses that will receive notifications when blocked words are detected, allowing responsible teams to review and handle the situation.<\/p>","protected":false},"author":1,"featured_media":0,"parent":10107,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10110","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10110","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10110\/revisions"}],"predecessor-version":[{"id":10112,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10110\/revisions\/10112"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10107"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10110"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10110"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}