{"id":10113,"date":"2026-09-13T09:17:13","date_gmt":"2026-09-13T09:17:13","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10113"},"modified":"2026-09-13T09:17:14","modified_gmt":"2026-09-13T09:17:14","slug":"block-list","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/applications\/block\/block-list\/","title":{"rendered":"Block List"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Block List<\/strong> section is used to view and manage customers who have been blocked based on detected blocked words in <strong>Web Chat<\/strong> conversations. When a customer sends a message containing a configured blocked word, the system records the customer details, blocking reason, and status for monitoring and further action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section helps administrators and supervisors review blocked customers, track violations, and manage customer access based on communication policies.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-45-1024x411.png\" alt=\"\" class=\"wp-image-10114\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-45-1024x411.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-45-300x120.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-45-768x308.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-45-1536x617.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-45-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-45.png 1564w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":10107,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10113","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10113\/revisions"}],"predecessor-version":[{"id":10115,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10113\/revisions\/10115"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10107"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10113"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10113"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}