{"id":10136,"date":"2026-09-18T18:36:59","date_gmt":"2026-09-18T18:36:59","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&p=10136"},"modified":"2026-09-18T18:37:00","modified_gmt":"2026-09-18T18:37:00","slug":"outbound-calls-dashboard","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/dashboard\/outbound-calls-dashboard\/","title":{"rendered":"Outbound Calls Dashboard"},"content":{"rendered":"

The Outbound Calls Dashboard<\/strong> provides detailed insights into outgoing call performance and agent activity. It enables supervisors and administrators to monitor outbound calling operations, analyze call results, and evaluate agent productivity through filtered reports.<\/p>\n\n\n\n

The dashboard allows users to filter outbound call data by date range, trunk, and agents to review specific calling performance.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Outbound Call Statistics<\/h3>\n\n\n\n

The Outbound Calls<\/strong> summary displays key outgoing call metrics, including:<\/p>\n\n\n\n

    \n
  • Total Calls<\/strong>: Displays the total number of outbound calls made during the selected period.<\/li>\n\n\n\n
  • Answered Calls<\/strong>: Shows the number of outbound calls successfully connected and answered.<\/li>\n\n\n\n
  • Missed Calls<\/strong>: Displays the number of outbound calls that were not answered.<\/li>\n\n\n\n
  • Busy Calls<\/strong>: Shows calls that reached a busy destination or could not be completed due to a busy status.<\/li>\n<\/ul>\n\n\n\n

    Call Summary<\/h3>\n\n\n\n

    The Call Summary<\/strong> section provides key duration measurements for outbound calls, including:<\/p>\n\n\n\n

      \n
    • Avg Duration<\/strong>: Displays the average duration of outbound calls.<\/li>\n\n\n\n
    • Max Duration<\/strong>: Shows the longest outbound call duration recorded during the selected period.<\/li>\n<\/ul>\n\n\n\n

      Total Outbound Calls<\/h3>\n\n\n\n

      The Total Outbound Calls<\/strong> chart provides a visual breakdown of outbound call results, showing the distribution between answered, missed, and busy calls.<\/p>\n\n\n\n

      Performance Metrics<\/h3>\n\n\n\n

      The dashboard includes performance indicators to evaluate outbound calling efficiency:<\/p>\n\n\n\n

        \n
      • Answer Rate<\/strong>: Displays the percentage of outbound calls that were successfully answered.<\/li>\n\n\n\n
      • Missed Calls Rate<\/strong>: Shows the percentage of outbound calls that were not answered.<\/li>\n\n\n\n
      • Busy Rate<\/strong>: Displays the percentage of outbound calls that reached a busy status.<\/li>\n<\/ul>\n\n\n\n

        Outbound Call Logs<\/h3>\n\n\n\n

        The Outbound Call Logs<\/strong> section displays recent outbound call activities, including call date and time, unique call ID, caller ID, destination, duration, and call status.<\/p>\n\n\n\n

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