{"id":10139,"date":"2026-09-18T18:42:23","date_gmt":"2026-09-18T18:42:23","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10139"},"modified":"2026-09-18T18:51:41","modified_gmt":"2026-09-18T18:51:41","slug":"my-dashboard","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/dashboard\/my-dashboard\/","title":{"rendered":"My Dashboard"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>My Dashboard<\/strong> provides agents with a personalized workspace to monitor their current status, manage customer interactions, and access assigned tasks from a single interface. It helps agents track their availability, handle missed calls, follow up on support requests, and view their queue assignments.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"763\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-52-1024x763.png\" alt=\"\" class=\"wp-image-10145\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-52-1024x763.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-52-300x223.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-52-768x572.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-52-1536x1144.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-52-16x12.png 16w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-52.png 1736w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Agent Status<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Agent Status<\/strong> section displays the current availability status of the logged-in agent. Agents can view their current state and manage their availability for handling customer interactions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Break Status<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Break Status<\/strong> section displays the duration of each break type, allowing agents to track their break usage, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Emergency<\/strong><\/li>\n\n\n\n<li><strong>Rest<\/strong><\/li>\n\n\n\n<li><strong>Eating<\/strong><\/li>\n\n\n\n<li><strong>Pray<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Agents can start and manage their breaks based on their availability requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Missed Calls<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Missed Calls<\/strong> section provides an overview of unanswered customer calls assigned to the agent. It displays call details including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact<\/strong>: Displays customer contact information when available.<\/li>\n\n\n\n<li><strong>Caller<\/strong>: Shows the caller number.<\/li>\n\n\n\n<li><strong>Queue<\/strong>: Displays the queue where the call was received.<\/li>\n\n\n\n<li><strong>Time<\/strong>: Shows the date and time of the missed call.<\/li>\n\n\n\n<li><strong>Status<\/strong>: Indicates the current handling status of the missed call.<\/li>\n\n\n\n<li><strong>Assigned Time<\/strong>: Displays when the call was assigned.<\/li>\n\n\n\n<li><strong>Assigned To<\/strong>: Shows the user responsible for handling the missed call.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Agents can review missed calls and perform available actions to follow up with customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">My Tickets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>My Tickets<\/strong> section displays support tickets assigned to the agent, allowing them to track and manage customer requests efficiently.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">My Queues<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>My Queues<\/strong> section provides an overview of the queues where the agent is a member, including queue names and numbers for quick access.<\/p>","protected":false},"author":1,"featured_media":0,"parent":10118,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10139","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10139\/revisions"}],"predecessor-version":[{"id":10146,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10139\/revisions\/10146"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10118"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10139"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10139"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}