{"id":10200,"date":"2026-09-19T10:04:58","date_gmt":"2026-09-19T10:04:58","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10200"},"modified":"2026-09-19T10:04:59","modified_gmt":"2026-09-19T10:04:59","slug":"supervisor","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/authentication\/users\/supervisor\/","title":{"rendered":"Supervisor"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Supervisor<\/strong> account is used to provide authorized staff with access to call center management and monitoring functions. It allows supervisors to oversee agent activities, monitor call center performance, manage queues, and follow up on customer interactions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A supervisor can be assigned to specific queues and provided with the required permissions to manage and monitor the activities of the assigned call center operations. This helps supervisors maintain visibility over agent performance and daily call center activities without requiring full administrative access to the PBX system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"488\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-71-1024x488.png\" alt=\"\" class=\"wp-image-10201\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-71-1024x488.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-71-300x143.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-71-768x366.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-71-1536x732.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-71-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2026\/09\/image-71.png 1899w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":10177,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10200","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10200\/revisions"}],"predecessor-version":[{"id":10202,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10200\/revisions\/10202"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10177"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10200"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10200"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}