{"id":10205,"date":"2026-09-19T10:34:45","date_gmt":"2026-09-19T10:34:45","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10205"},"modified":"2026-09-19T10:34:46","modified_gmt":"2026-09-19T10:34:46","slug":"overview","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/overview\/","title":{"rendered":"Overview"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>\u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> is an application within the PBX system that provides tools for managing customer interactions, agent activities, queues, tickets, and multiple communication channels. It includes features such as <strong>Live Dashboard, Inbound and Outbound Calls, Tickets, SMS, Email Channel, Auto Dialer, Web Chat, Agent Chat, and Agent Analytics<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>\u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> application is available according to the configured license. Administrators must add the <strong>\u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> application to the system license for its features and sections to become available in the management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This application helps organizations manage call center operations, monitor agent performance, handle customer interactions across multiple channels, and maintain centralized control over daily contact center activities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":8890,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10205","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10205\/revisions"}],"predecessor-version":[{"id":10206,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10205\/revisions\/10206"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8890"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10205"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10205"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}