{"id":10205,"date":"2026-09-19T10:34:45","date_gmt":"2026-09-19T10:34:45","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10205"},"modified":"2026-10-03T12:29:58","modified_gmt":"2026-10-03T12:29:58","slug":"overview","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/overview\/","title":{"rendered":"Overview"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> management interface provides a centralized workspace for configuring, monitoring, and managing contact center operations. The redesigned interface brings the main call center functions into a clear and organized structure, making it easier for administrators, supervisors, and agents to access the tools relevant to their roles.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new design provides dedicated sections for <strong>Dashboard, Call Center Tools, CDRs, Queues, Live Status, Contacts, Tickets, Auto Dialer, and Reports<\/strong>, together with integrated communication channels such as <strong>SMS, Email, and Web Chat<\/strong>. These sections support the management of customer interactions, agent activities, call handling, queue operations, and follow-up workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Dashboard<\/strong> provides real-time operational information, while the <strong>Call Center Tools<\/strong> and <strong>Live Status<\/strong> sections help supervisors monitor agent availability and ongoing activities. Additional tools support customer management, ticket handling, outbound campaigns, and communication across multiple channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The redesigned interface provides a consistent and structured management experience, helping contact center teams access their required functions efficiently and maintain centralized control over daily operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":8890,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10205","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":8,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10205\/revisions"}],"predecessor-version":[{"id":10363,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10205\/revisions\/10363"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/8890"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10205"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10205"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}