{"id":10207,"date":"2026-09-19T10:59:53","date_gmt":"2026-09-19T10:59:53","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&p=10207"},"modified":"2026-09-19T10:59:54","modified_gmt":"2026-09-19T10:59:54","slug":"login-to-call-center","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-3-x-x\/overview\/login-to-call-center\/","title":{"rendered":"Login to Call Center"},"content":{"rendered":"

The \u0645\u0639 \u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> is accessed using the same account credentials configured for the user in the Authentication<\/strong> section.<\/p>\n\n\n\n

Login<\/h3>\n\n\n\n
    \n
  • Open the XonTel Manager<\/strong> login interface.<\/li>\n\n\n\n
  • Enter the Username<\/strong>.<\/li>\n\n\n\n
  • Enter the Password<\/strong>.<\/li>\n\n\n\n
  • Select Login<\/strong>.<\/li>\n<\/ul>\n\n\n\n
    \"\"<\/figure>\n\n\n\n
      \n
    • After successful authentication, the system opens the appropriate management interface according to the user\u2019s assigned permissions.<\/li>\n\n\n\n
    • Users with Call Center Only<\/strong> permissions are directed directly to Call Center Manager<\/strong> and do not need to switch from PBX Manager<\/strong>.<\/li>\n\n\n\n
    • Agents<\/strong> and Supervisors<\/strong> with Call Center permissions can access the Call Center environment directly based on their assigned role and permissions.<\/li>\n<\/ul>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      For users who have access to both PBX Manager<\/strong> and Call Center Manager<\/strong>, the Switch to Call Center Manager<\/strong> option can be used to move between the two management environments.

      <\/p>\n\n\n\n

      \n
      \"\"<\/figure>\n\n\n\n
      \"\"<\/figure>\n<\/div>\n\n\n\n

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