{"id":10230,"date":"2026-09-20T15:07:49","date_gmt":"2026-09-20T15:07:49","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=10230"},"modified":"2026-09-20T15:07:49","modified_gmt":"2026-09-20T15:07:49","slug":"overview","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-2-x-x\/overview\/","title":{"rendered":"Overview"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Call Center v2.x.x<\/strong> is a transitional version between the legacy Call Center interface and the redesigned interface. It includes both designs, allowing administrators and supervisors to continue using the familiar interface while gradually moving to the updated experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To keep the wiki organized and avoid duplicate documentation, each design is linked to the corresponding version guide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Old Design<\/strong> \u2192 Follow <strong>Call Center v1.x.x<\/strong> documentation.<\/li>\n\n\n\n<li><strong>New Design<\/strong> \u2192 Follow <strong>Call Center v3.x.x<\/strong> documentation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Use the documentation path that matches the selected interface in the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":10228,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-10230","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10230\/revisions"}],"predecessor-version":[{"id":10231,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10230\/revisions\/10231"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/10228"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=10230"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=10230"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=10230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}