{"id":2409,"date":"2025-04-25T19:14:40","date_gmt":"2025-04-25T19:14:40","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2409"},"modified":"2026-07-05T11:43:13","modified_gmt":"2026-07-05T11:43:13","slug":"voice-prompts","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-1-x-x\/pbx\/voice-prompts\/","title":{"rendered":"Voice Prompts"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The Voice Prompts section is used to manage audio prompt files that are used across the PBX system. These prompts can be assigned to IVR menus, Queues, routing flows, and other call handling features that require recorded audio playback.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"301\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voic-1024x301.jpg\" alt=\"\" class=\"wp-image-8812\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voic-1024x301.jpg 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voic-300x88.jpg 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voic-768x225.jpg 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voic-1536x451.jpg 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voic-18x5.jpg 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voic.jpg 1857w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Add Voice Prompts<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Voice Prompt section is used to upload new audio prompt files to the PBX system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-64-1024x411.png\" alt=\"\" class=\"wp-image-5733\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-64-1024x411.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-64-300x120.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-64-768x308.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-64-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-64.png 1059w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: Defines the name used to identify the voice prompt within the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>File<\/strong>: Allows administrators to select and upload one or more supported voice prompt files.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"296\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voice-p3-1024x296.png\" alt=\"\" class=\"wp-image-2412\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voice-p3-1024x296.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voice-p3-300x87.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voice-p3-768x222.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voice-p3-600x173.png 600w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/voice-p3.png 1039w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"321\" height=\"51\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/play-rec2-2.png\" alt=\"\" class=\"wp-image-2413\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/play-rec2-2.png 321w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/play-rec2-2-300x48.png 300w\" sizes=\"auto, (max-width: 321px) 100vw, 321px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"371\" height=\"64\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/down-2.png\" alt=\"\" class=\"wp-image-2414\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/down-2.png 371w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/down-2-300x52.png 300w\" sizes=\"auto, (max-width: 371px) 100vw, 371px\" \/><\/figure>\n\n\n\n<p 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