{"id":2421,"date":"2025-04-25T20:07:32","date_gmt":"2025-04-25T20:07:32","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2421"},"modified":"2026-03-02T12:34:01","modified_gmt":"2026-03-02T12:34:01","slug":"extensions","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-1-x-x\/pbx\/extensions\/","title":{"rendered":"Extensions"},"content":{"rendered":"<p>The Extensions module allows you to configure and manage individual user extensions within the PBX system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"301\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-1024x301.jpg\" alt=\"\" class=\"wp-image-8804\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-1024x301.jpg 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-300x88.jpg 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-768x225.jpg 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-1536x451.jpg 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-18x5.jpg 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext.jpg 1857w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p> This includes assigning extension numbers, setting display names, defining authentication credentials, configuring voicemail settings, and customizing additional extension-specific options.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1013\" height=\"543\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-147.png\" alt=\"\" class=\"wp-image-8829\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-147.png 1013w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-147-300x161.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-147-768x412.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-147-18x10.png 18w\" sizes=\"(max-width: 1013px) 100vw, 1013px\" \/><\/figure>\n\n\n\n<p style=\"font-size:30px\"><strong>Add Extension<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1279\" height=\"573\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/addext.gif\" alt=\"\" class=\"wp-image-2628\"\/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>In details<\/strong><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-861d21acee980af290a651cb60b21590\" style=\"color:#4e7188;font-size:25px\"><strong>Basic Information<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"478\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-74-1024x478.png\" alt=\"\" class=\"wp-image-7915\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-74-1024x478.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-74-300x140.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-74-768x358.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-74-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-74.png 1507w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Username<\/strong>: The numeric identifier used to dial and reach this user within the PBX system.<\/p>\n\n\n\n<p><strong>Display Name<\/strong>: The display name associated with this extension, which will appear as the Caller ID for outbound calls.<\/p>\n\n\n\n<p><strong>Password<\/strong>: The authentication credential required for the extension to successfully register with the PBX.<\/p>\n\n\n\n<p><strong>Outbound CID<\/strong>: Specifies a custom Caller ID for outbound calls made through this extension. This value will override the default Caller ID configured at the trunk level.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-vivid-red-color has-text-color has-link-color wp-elements-0161ef1f11c2fbbeb9623a8d9d730304\"><em>Note: Leave this field blank to disable the outbound Caller ID override for this extension.<\/em><\/li>\n<\/ul>\n\n\n\n<p><strong>Transport Protocol<\/strong>: Defines the SIP transport method used by the extension. The default is UDP, but this can be changed in the Transport tab to TCP, TLS, or other supported protocols.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-155afdc4ac847027851549197f9dd1d0\" style=\"color:#4e7188;font-size:25px\"><strong>Voicemail<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"378\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-134-1024x378.png\" alt=\"\" class=\"wp-image-8617\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-134-1024x378.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-134-300x111.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-134-768x283.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-134-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-134.png 1507w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Voicemail<\/strong>: Enable this option to activate voicemail functionality for the extension,Voicemail is enabled by default.<\/p>\n\n\n\n<p><strong>Voicemail Password<\/strong>: The numeric password required to access the voicemail system. This password must contain digits only.<\/p>\n\n\n\n<p><strong>Voicemail Attachment<\/strong>: When enabled, voicemail messages will be sent as audio file attachments to the user\u2019s email.<br><strong>Send Voicemail<\/strong>: If enabled, voicemail notifications will be emailed directly to the user.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-d5035d1d4e217777445a002f8bb86f8e\" style=\"color:#4e7188;font-size:25px\"><strong>Options<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"696\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/08\/image-122-1024x696.png\" alt=\"\" class=\"wp-image-8751\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/08\/image-122-1024x696.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/08\/image-122-300x204.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/08\/image-122-768x522.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/08\/image-122-18x12.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/08\/image-122.png 1482w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Active<\/strong>: Enables the extension for use in all configured destinations. This option is enabled by default.<\/p>\n\n\n\n<p><strong>Ring Timeout(s)<\/strong>: Specifies the duration, in seconds, that the phone will ring before the call is considered unanswered. You may enter a custom value directly.<\/p>\n\n\n\n<p>Default: 30 seconds.<\/p>\n\n\n\n<p><strong>Allow Call Recording<\/strong>: Enable this option to allow call recording for the extension.<\/p>\n\n\n\n<p><strong>Max Allowed Contact<\/strong>: Defines the maximum number of endpoints that can register to this extension simultaneously.<\/p>\n\n\n\n<p><strong>Media Encryption<\/strong>: Enables encryption of RTP (Real-Time Transport Protocol) audio and video streams to enhance security and prevent unauthorized interception.<\/p>\n\n\n\n<p><strong>Enable NAT Support<\/strong>: Activate this when the PBX is using a public IP address and needs to communicate with devices behind a NAT (e.g., home routers). Enabling this may help resolve one-way audio issues caused by improper NAT or firewall configurations.<\/p>\n\n\n\n<p><strong>DTMF Mode<\/strong>: Set the default mode for sending DTMF tones.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>RFC4733<\/strong>: Sends DTMF in RTP packets, separate from audio.<\/li>\n\n\n\n<li><strong>Info<\/strong>: Sends DTMF using SIP INFO messages.<\/li>\n\n\n\n<li><strong>Inband<\/strong>: Sends DTMF within the audio stream.<\/li>\n\n\n\n<li><strong>Auto<\/strong>: Automatically selects RFC4733 or INFO based on compatibility. <em>(Default)<\/em><\/li>\n<\/ul>\n\n\n\n<p><strong>Pickup Group<\/strong>: Allows users in the same group to answer each other\u2019s ringing calls by dialing a predefined code (e.g., *8).<\/p>\n\n\n\n<p><strong>Pickup Named Call Group<\/strong>: Assign a descriptive name to the pickup group for organizational purposes.<\/p>\n\n\n\n<p><strong>LDAP<\/strong>: Enable this option allows the extension to be published in the LDAP directory. This option is enabled by default. For more information about LDAP,<a href=\"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-1-x-x\/system\/ldap\/\" data-type=\"page\" data-id=\"17\"> click here<\/a>.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-c93961a654d2a04206a70dafe30294cd\" style=\"color:#4e7188;font-size:25px\"><strong>Codec<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"529\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-73-1024x529.png\" alt=\"\" class=\"wp-image-7911\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-73-1024x529.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-73-300x155.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-73-768x397.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-73-18x9.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-73.png 1489w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p> Select the codecs supported by the device. You can prioritize and enable the codecs that best suit your network and call quality requirements.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-445088a868fe127908e8cba5826b5cbb\" style=\"color:#4e7188;font-size:25px\"><strong>Extension Filter Blacklist<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"389\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext7-1024x389.png\" alt=\"\" class=\"wp-image-2428\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext7-1024x389.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext7-300x114.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext7-768x292.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext7-600x228.png 600w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext7.png 1045w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Blacklist is used to restrict or block specific internal call patterns.<\/p>\n\n\n\n<p><strong>Name<\/strong>: A descriptive label for the blacklist rule.<\/p>\n\n\n\n<p><strong>Pattern<\/strong>: Define the number pattern or extension to be blocked.<\/p>\n\n\n\n<p><strong>Direction<\/strong>: Specify the direction in which the rule applies \u2014 Send, Receive, or Both.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-f4f915a49eb5827bee701e35ddd21893\" style=\"color:#4e7188;font-size:25px\"><strong>Extension Destination<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"339\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-72-1024x339.png\" alt=\"\" class=\"wp-image-7907\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-72-1024x339.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-72-300x99.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-72-768x254.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-72-18x6.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-72.png 1504w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Destination condition<\/strong>: Define how incoming calls are routed based on specific conditions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unconditional<\/strong>: Always redirect calls to the specified destination.<\/li>\n\n\n\n<li><strong>No Answer<\/strong>: Redirect calls if the extension does not answer.<\/li>\n\n\n\n<li><strong>Busy<\/strong>: Redirect calls when the extension is busy.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-vivid-red-color has-text-color has-link-color wp-elements-87e276c3d05ee53cae809536defe47a1\"><em>Note: Voicemail takes priority over destination settings. To activate call redirection, voicemail must be disabled.<\/em><\/li>\n<\/ul>\n\n\n\n<p><strong>Destination Type<\/strong>: Select the desired destination from the dropdown list (e.g., extension, voicemail, ring group, queue).<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-7104dbaa6be2944d922523fc8307541f\" style=\"color:#4e7188;font-size:25px\"><strong>IP Restriction<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext9-1024x448.png\" alt=\"\" class=\"wp-image-2430\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext9-1024x448.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext9-300x131.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext9-768x336.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext9-600x263.png 600w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext9.png 1058w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Enable this option to enhance VoIP security by limiting registration to specific IP addresses or subnets. Once enabled, only IPs that match the defined criteria will be allowed to register this extension.<\/p>\n\n\n\n<p style=\"font-size:30px\"><strong>Add Bulk Extension<\/strong><\/p>\n\n\n\n<p>Use this feature to create multiple extensions simultaneously, streamlining the process of adding a large number of users to the system efficiently.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1279\" height=\"573\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/addbulk.gif\" alt=\"\" class=\"wp-image-2630\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"453\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-bulk-1024x453.png\" alt=\"\" class=\"wp-image-2431\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-bulk-1024x453.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-bulk-300x133.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-bulk-768x340.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-bulk-600x265.png 600w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-bulk.png 1049w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Start Extension<\/strong>: The initial extension number in the sequence.<\/p>\n\n\n\n<p><strong>Create Number<\/strong>: The total number of extensions to be created.<\/p>\n\n\n\n<p style=\"font-size:30px\"><strong>Import<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"197\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-imp-1024x197.png\" alt=\"\" class=\"wp-image-2432\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-imp-1024x197.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-imp-300x58.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-imp-768x147.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-imp-600x115.png 600w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/ext-imp.png 1052w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To upload a file with the extensions you want to create.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-vivid-red-color has-text-color has-link-color wp-elements-7c00f6822677970adb9d39c95bdd5d97\"><em>Note: Duplicate extensions are not permitted. The first line of the file must include the column headers.<\/em><\/li>\n<\/ul>\n\n\n\n<p style=\"font-size:30px\"><strong>Export<\/strong><\/p>\n\n\n\n<p>Download a file with all the extensions created in the PBX system and save it to your local device.<\/p>\n\n\n\n<p>PBX supports CSV, XLSX, JSON, and HTML file formats.<strong><\/strong><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2381,"menu_order":1,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2421","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":20,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2421\/revisions"}],"predecessor-version":[{"id":8830,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2421\/revisions\/8830"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2381"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2421"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2421"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}