{"id":2504,"date":"2025-04-27T18:35:26","date_gmt":"2025-04-27T18:35:26","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2504"},"modified":"2026-07-03T17:35:08","modified_gmt":"2026-07-03T17:35:08","slug":"inbound-routes","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-1-x-x\/pbx\/call-controls\/inbound-routes\/","title":{"rendered":"Inbound Routes"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The <strong>Inbound Routes<\/strong> section is used to manage incoming call routing rules. Inbound routes define how calls received by the PBX are matched and where they should be delivered.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"377\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-44-1024x377.png\" alt=\"\" class=\"wp-image-4320\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-44-1024x377.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-44-300x111.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-44-768x283.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-44.png 1297w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Add Inbound Route<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Add Inbound Route section is used to create a new routing rule for incoming calls.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"444\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-145-1024x444.png\" alt=\"\" class=\"wp-image-8759\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-145-1024x444.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-145-300x130.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-145-768x333.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-145-18x8.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/image-145.png 1509w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: Defines the name used to identify the inbound route.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DID Number<\/strong>: Defines the DID number or pattern used to match incoming calls.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>CID Name<\/strong>: Defines the caller ID name condition used for matching when required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Destination<\/strong>: Defines where matching calls are routed, such as an extension, queue, IVR, ring group, or another supported destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Alert Info<\/strong>: Sends additional alert information to supported endpoints for custom ringing or device behavior.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Record Calls<\/strong>: Enables or disables call recording for calls handled by this inbound route.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2501,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2504","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":6,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2504\/revisions"}],"predecessor-version":[{"id":9018,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2504\/revisions\/9018"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2501"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2504"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2504"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}