{"id":2504,"date":"2025-04-27T18:35:26","date_gmt":"2025-04-27T18:35:26","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&p=2504"},"modified":"2026-02-28T12:48:51","modified_gmt":"2026-02-28T12:48:51","slug":"inbound-routes","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-1-x-x\/pbx\/call-controls\/inbound-routes\/","title":{"rendered":"Inbound Routes"},"content":{"rendered":"

The Inbound Route section allows you to define how incoming calls are handled based on the dialed DID number. You can assign a name, specify the DID and caller ID patterns, link to a trunk, and set the final destination, such as an extension, queue, or IVR.<\/p>\n\n\n\n

This ensures that every incoming call is routed accurately and efficiently within your PBX system.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Add Inbound Route<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Name<\/strong>: Assign a descriptive name to the inbound route for easier identification.<\/p>\n\n\n\n

DID Number<\/strong>: Specify the expected DID number if your trunk delivers DID information.<\/p>\n\n\n\n

    \n
  • Note: Leaving this field blank will match calls with any or no DID information.<\/em><\/li>\n\n\n\n
  • You can also use pattern matching (e.g., 2[345]X) to match a range of numbers.<\/li>\n<\/ul>\n\n\n\n

    CID Name<\/strong>: Optionally, add a prefix to the caller\u2019s name. For example, adding “Sales:” will display a call from John Doe as “Sales: John Doe” on the receiving extension.<\/p>\n\n\n\n

    Destination<\/strong>: Choose the destination (e.g., extension, IVR, queue) where the call should be routed.<\/p>\n\n\n\n

    Alert Info<\/strong>: Optionally configure distinctive ring tones for SIP devices based on this route.<\/p>\n\n\n\n

    Record Calls<\/strong>: Enable this option to record incoming calls.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2501,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2504","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2504\/revisions"}],"predecessor-version":[{"id":8761,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2504\/revisions\/8761"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2501"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2504"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2504"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}