{"id":2525,"date":"2025-04-27T19:04:48","date_gmt":"2025-04-27T19:04:48","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2525"},"modified":"2026-03-01T16:57:02","modified_gmt":"2026-03-01T16:57:02","slug":"call-features","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/pbx-v-1-x-x\/pbx\/call-features\/","title":{"rendered":"Call Features"},"content":{"rendered":"<p>Call Features in the PBX system provide advanced tools to enhance call management and user experience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"301\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/call-f-1024x301.jpg\" alt=\"\" class=\"wp-image-8810\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/call-f-1024x301.jpg 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/call-f-300x88.jpg 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/call-f-768x225.jpg 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/call-f-1536x451.jpg 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/call-f-18x5.jpg 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/04\/call-f.jpg 1857w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Features include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/call-features\/ivr\/\" data-type=\"page\" data-id=\"17\"><strong>IVR<\/strong> <\/a>(Interactive Voice Response) for automated call routing.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/call-features\/ring-group\/\" data-type=\"page\" data-id=\"17\">Ring Groups<\/a><\/strong> to simultaneously or sequentially ring multiple extensions.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/call-features\/queue\/\" data-type=\"page\" data-id=\"17\"><strong>Queues<\/strong> <\/a>to efficiently manage and distribute incoming calls to available agents.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/call-features\/paging-intercom\/\" data-type=\"page\" data-id=\"17\"><strong>Paging<\/strong> <\/a>for broadcast announcements across multiple devices.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/wiki.xontel.com\/ar\/documentation\/pbx\/call-features\/blacklist\/\" data-type=\"page\" data-id=\"17\"><strong>Blacklist<\/strong> <\/a>functionality to block unwanted incoming or outgoing calls.<\/li>\n<\/ul>\n\n\n\n<p>These features work together to optimize call flow, improve customer service, and strengthen system security.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2381,"menu_order":4,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2525","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":7,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2525\/revisions"}],"predecessor-version":[{"id":8811,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2525\/revisions\/8811"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2381"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2525"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2525"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}