{"id":2663,"date":"2025-04-28T13:20:09","date_gmt":"2025-04-28T13:20:09","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2663"},"modified":"2026-10-03T11:35:47","modified_gmt":"2026-10-03T11:35:47","slug":"call-center","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/","title":{"rendered":"\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644"},"content":{"rendered":"<h3 class=\"wp-block-heading\">What is XonTel Call Center?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> is a comprehensive contact center solution developed by <strong>\u062d\u0644\u0648\u0644<\/strong> to support organizations in managing customer communication and day-to-day contact center operations. It brings customer interactions and operational activities together within a centralized management interface.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The solution provides capabilities for <strong>voice communication, agent and queue management, customer interaction handling, ticket management, SMS, web chat, and email<\/strong>, allowing contact center teams to organize their communication workflows and manage customer requests efficiently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u0643\u0648\u0644 \u0633\u0646\u062a\u0631 \u0632\u0648\u0646\u062a\u0644<\/strong> provides the tools required to structure contact center operations, support agent workflows, and maintain visibility over customer interactions and service activities from a centralized environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":9616,"menu_order":2,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2663","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":11,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2663\/revisions"}],"predecessor-version":[{"id":10348,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2663\/revisions\/10348"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/9616"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2663"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2663"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}