{"id":2716,"date":"2025-05-09T12:21:07","date_gmt":"2025-05-09T12:21:07","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2716"},"modified":"2025-06-27T15:31:52","modified_gmt":"2025-06-27T15:31:52","slug":"insights","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/dashboard\/insights\/","title":{"rendered":"Agent Insights"},"content":{"rendered":"<p style=\"font-size:25px\"><strong>Real Time Insights<\/strong><\/p>\n\n\n\n<p>The Real-Time Insights section of the XonTel administrative portal provides a live status overview of system activity and agent availability. This dashboard is designed to help system administrators monitor system performance and agent availability.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"435\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-1024x435.png\" alt=\"\" class=\"wp-image-2717\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-1024x435.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-300x127.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-768x326.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image.png 1330w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-8239f012595799fe7b7290752f2a885a\" style=\"color:#4e7188\"><strong>Agents Insights<\/strong><\/p>\n\n\n\n<p>This widget provides a real-time summary of agent availability:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A\/ Online Agents:<\/strong> 0 (shown in green)<\/li>\n\n\n\n<li><strong>B\/ Offline Agents:<\/strong>0 (shown in red)<\/li>\n\n\n\n<li><strong>Total Agents:<\/strong> 0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-3cc2b6223459d3cabc7bf28a24a78c36\" style=\"color:#4e7188\"><strong>Running Processes Per Second<\/strong><\/p>\n\n\n\n<p>This performance graph shows the rate of internal system processes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Time interval displayed: <strong>One Minute<\/strong><\/li>\n\n\n\n<li>Other intervals available for review :\n<ul class=\"wp-block-list\">\n<li><strong>Five Minutes<\/strong><\/li>\n\n\n\n<li><strong>Fifteen Minutes<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>This module is essential for monitoring system load and ensuring resource efficiency over time.<\/p>\n\n\n\n<p style=\"font-size:25px\"><strong>General Insights<\/strong><\/p>\n\n\n\n<p>It aggregates key indicators such as call performance statistics and helpdesk ticketing status, enabling administrators to rapidly evaluate system health and service activity.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"429\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-1-1024x429.png\" alt=\"\" class=\"wp-image-2718\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-1-1024x429.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-1-300x126.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-1-768x322.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-1.png 1339w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-3a2c50e05c5f51380ed9940ffb9fe915\" style=\"color:#4e7188\"><strong>Calls Insights<\/strong><\/p>\n\n\n\n<p>This section summarizes call activity through three key metrics:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A\/ Answered Calls:<\/strong> 0 (Green)<\/li>\n\n\n\n<li><strong>B\/ Missed Calls:<\/strong> 0 (Red)<\/li>\n\n\n\n<li><strong>C\/ Busy Calls:<\/strong> 0 (Yellow)<\/li>\n\n\n\n<li><strong>Total Calls:<\/strong> 0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color has-medium-font-size wp-elements-f37a8c488ea353f014b631a6220050f2\" style=\"color:#4e7188\"><strong>Tickets Status Insights<\/strong><\/p>\n\n\n\n<p>This graphical panel provides insights into the current state of the customer support ticket lifecycle.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2722,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2716","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2716\/revisions"}],"predecessor-version":[{"id":5053,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2716\/revisions\/5053"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2722"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2716"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2716"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}