{"id":2747,"date":"2025-05-09T15:54:40","date_gmt":"2025-05-09T15:54:40","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2747"},"modified":"2025-05-09T15:55:31","modified_gmt":"2025-05-09T15:55:31","slug":"my-dashboard","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/dashboard\/my-dashboard\/","title":{"rendered":"My Dashboard"},"content":{"rendered":"<p>The Personal Dashboard is a dedicated interface designed for individual call center agents or users. It consolidates personalized activity and queue assignments , enabling users to track their performance, responsibilities, and actions efficiently.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"395\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-9-1024x395.png\" alt=\"\" class=\"wp-image-2750\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-9-1024x395.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-9-300x116.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-9-768x296.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-9.png 1330w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-190cc9725bfc440398a6ace9f02339b5\" style=\"color:#4e7188;font-size:20px\"><strong>Missed Calls<\/strong><\/p>\n\n\n\n<p>This section lists the user&#8217;s missed calls, providing detailed metadata for follow-up and tracking:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact<\/strong>: the number or name of the caller (if available).<\/li>\n\n\n\n<li><strong>Caller<\/strong>: The number who attempted the call<\/li>\n\n\n\n<li><strong>Queue (Group)<\/strong>: The call queue or group the call was routed through.<\/li>\n\n\n\n<li><strong>Time<\/strong>: Timestamp of the missed call.<\/li>\n\n\n\n<li><strong>Status<\/strong>: Indicates the current state of the missed call (e.g., pending, no answer, done).<\/li>\n\n\n\n<li><strong>Assigned Time<\/strong>: Time when the call was assigned to a user.<\/li>\n\n\n\n<li><strong>Assigned to<\/strong>: The user responsible for handling the missed call.<\/li>\n\n\n\n<li><strong>View History<\/strong>: Allows you to check the call history status of this number.<\/li>\n\n\n\n<li><strong>Actions Status : <\/strong>Option to select the current status.<\/li>\n\n\n\n<li><strong>Actions Call<\/strong>: Option to select an action.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b1d14d798093c5b314c74157869891af\" style=\"color:#4e7188;font-size:20px\"><strong>My Tickets<\/strong><\/p>\n\n\n\n<p>This area lists all active&nbsp; tickets associated with the logged-in user. Tickets typically originate from customer interactions (calls, chats, emails) and are used for issue tracking and resolution. The &#8220;View All&#8221; link allows users to access the full ticket list or details<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-f40dedfdf78911bc01e4cad27fa0fc76\" style=\"color:#4e7188;font-size:20px\"><strong>My Queues (Group)<\/strong><\/p>\n\n\n\n<p>Displays the list of call queues the user is a part of. Each entry includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Queue (Group) Name<\/strong>: The label or identifier of the queue (e.g., &#8220;call center&#8221;).<\/li>\n\n\n\n<li><strong>Queue (Group) Number<\/strong>: The numeric identifier used in routing or call assignment (e.g., 5050).<\/li>\n<\/ul>\n\n\n\n<p>This feature ensures users know which queues they are actively monitoring or assigned to.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2722,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2747","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2747\/revisions"}],"predecessor-version":[{"id":2752,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2747\/revisions\/2752"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2722"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2747"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2747"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}