{"id":2758,"date":"2025-05-09T16:48:39","date_gmt":"2025-05-09T16:48:39","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2758"},"modified":"2025-07-18T13:44:57","modified_gmt":"2025-07-18T13:44:57","slug":"missed-call-actions","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-1-x-x\/call-center\/missed-call-actions\/","title":{"rendered":"Missed Call Actions"},"content":{"rendered":"<p class=\"wp-block-paragraph\" style=\"font-size:25px\"><strong>Missed Call<\/strong> <strong>Status<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Missed Call Status interface enables supervisors and agents to classify and manage the outcomes of missed calls, ensuring that every missed interaction is addressed with an appropriate follow-up action.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"423\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-201-1024x423.png\" alt=\"\" class=\"wp-image-5906\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-201-1024x423.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-201-300x124.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-201-768x317.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-201-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-201.png 1310w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Default options:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asked To Call Back Later<\/li>\n\n\n\n<li>No Answer<\/li>\n\n\n\n<li>Busy<\/li>\n\n\n\n<li>Done<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Add Missed Call Actions<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"975\" height=\"409\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-13.png\" alt=\"\" class=\"wp-image-2764\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-13.png 975w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-13-300x126.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-13-768x322.png 768w\" sizes=\"auto, (max-width: 975px) 100vw, 975px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Name<\/strong>: A unique label describing the missed call action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Close Action<\/strong>:Marks this action as one that closes or completes the missed call process (e.g., when no further follow-up is needed).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":2755,"menu_order":2,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2758","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":7,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2758\/revisions"}],"predecessor-version":[{"id":5908,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2758\/revisions\/5908"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2755"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2758"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2758"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}