{"id":2781,"date":"2025-05-09T17:56:57","date_gmt":"2025-05-09T17:56:57","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2781"},"modified":"2025-05-16T19:42:38","modified_gmt":"2025-05-16T19:42:38","slug":"queues","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-1-x-x\/call-center\/queues\/","title":{"rendered":"Queues"},"content":{"rendered":"<p class=\"wp-block-paragraph\">This module connects the PBX with the call center. This allows administrators to define how inbound calls are categorized, routed, and labeled for reporting and management purposes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"367\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-21-1024x367.png\" alt=\"\" class=\"wp-image-2787\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-21-1024x367.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-21-300x107.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-21-768x275.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-21.png 1301w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Add Queue<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"451\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20.png\" alt=\"\" class=\"wp-image-2785\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20.png 1006w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20-300x134.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-20-768x344.png 768w\" sizes=\"auto, (max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Queue Name<\/strong>: A descriptive name for the queue (e.g., <em>\u0627\u0644\u062f\u0639\u0645<\/em>, <em>Billing<\/em>, <em>Tech Help<\/em>). This helps identify the queue in dashboards and reports.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Queue Number<\/strong>: The queue number created in the PBX is used to route calls to that queue (e.g., <em>5050<\/em>, <em>5060<\/em>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Description<\/strong>: Additional context or internal notes about the queue (e.g., <em>this queue is for VIP customer support only<\/em>).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":2755,"menu_order":8,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2781","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2781","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2781\/revisions"}],"predecessor-version":[{"id":2788,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2781\/revisions\/2788"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2755"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2781"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2781"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2781"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}