{"id":2789,"date":"2025-05-09T18:06:09","date_gmt":"2025-05-09T18:06:09","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2789"},"modified":"2025-05-16T19:43:17","modified_gmt":"2025-05-16T19:43:17","slug":"queue-logs","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/call-center\/queue-logs\/","title":{"rendered":"Queue Logs"},"content":{"rendered":"<p>The Queue Logs module records detailed events and changes related to queues. This log is essential for auditing queue activities.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"427\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-22-1024x427.png\" alt=\"\" class=\"wp-image-2790\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-22-1024x427.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-22-300x125.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-22-768x320.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-22.png 1296w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Filter<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Queue Name<\/strong>: Filter events by a specific queue.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Event<\/strong>: Choose a specific event type (e.g., <code>REMOVEMEMBER<\/code>, <code>CONFIGRELOAD<\/code>).<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>From Date \/ To Date<\/strong>: Define a date range to narrow down log entries.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent<\/strong>: Filter by the agent associated with the event.<\/li>\n<\/ul>\n\n\n\n<p><strong>Export Button<\/strong>: Allows exporting of filtered logs for further analysis or record-keeping.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2755,"menu_order":9,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2789","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2789\/revisions"}],"predecessor-version":[{"id":2792,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2789\/revisions\/2792"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2755"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2789"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2789"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}