{"id":2793,"date":"2025-05-09T18:14:55","date_gmt":"2025-05-09T18:14:55","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2793"},"modified":"2025-06-27T16:05:49","modified_gmt":"2025-06-27T16:05:49","slug":"queues-evaluation","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-1-x-x\/call-center\/queues-evaluation\/","title":{"rendered":"Queues Evaluation"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The Queues Evaluation module provides insights into the quality and performance of queue-based interactions within the call center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Evaluations are helping supervisors and QA teams assess service quality and agent effectiveness.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"408\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-23-1024x408.png\" alt=\"\" class=\"wp-image-2794\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-23-1024x408.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-23-300x119.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-23-768x306.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-23.png 1304w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Filter<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Agent<\/strong>: Filter evaluations by a specific agent.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Evaluation<\/strong>: Select evaluation type(e.g., S<em>atisfied<\/em>, <em>Partially <\/em>S<em>atisfied <\/em>, Not S<em>atisfied<\/em>). .<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>From date \/ To date<\/strong>: Define a date range for the evaluation records.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Caller ID<\/strong>: Filter by the caller\u2019s phone number or identifier.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\"><em>Requires queue_evaluation license and server configuration.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":2755,"menu_order":10,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2793","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2793\/revisions"}],"predecessor-version":[{"id":5057,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2793\/revisions\/5057"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2755"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2793"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2793"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}