{"id":2802,"date":"2025-05-09T18:31:56","date_gmt":"2025-05-09T18:31:56","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2802"},"modified":"2025-05-16T19:44:17","modified_gmt":"2025-05-16T19:44:17","slug":"external-lookup","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-1-x-x\/call-center\/external-lookup\/","title":{"rendered":"External Lookup"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The External Lookup feature allows the call center system to match incoming calls with external data sources.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-26-1024x349.png\" alt=\"\" class=\"wp-image-2803\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-26-1024x349.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-26-300x102.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-26-768x262.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-26.png 1323w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>Add External Lookup<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"987\" height=\"691\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-28.png\" alt=\"\" class=\"wp-image-2807\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-28.png 987w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-28-300x210.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-28-768x538.png 768w\" sizes=\"auto, (max-width: 987px) 100vw, 987px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Value:<\/strong> The value of external source.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Active<\/strong>: Activates or deactivates the lookup rule. If off, the system will ignore this entry during call routing or lookup processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Description<\/strong>: A short note describing the purpose or context of the lookup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Queue<\/strong>: Assigns a specific queue to route the call to if the value matches.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2755,"menu_order":12,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2802","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2802\/revisions"}],"predecessor-version":[{"id":2809,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2802\/revisions\/2809"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2755"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2802"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2802"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}