{"id":2816,"date":"2025-05-10T16:57:06","date_gmt":"2025-05-10T16:57:06","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2816"},"modified":"2025-05-10T16:58:46","modified_gmt":"2025-05-10T16:58:46","slug":"contacts","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/contacts-management\/contacts\/","title":{"rendered":"Contacts"},"content":{"rendered":"<p>The Contacts module provides a detailed list of all contacts registered in the system. This view allows users to search, view, and manage individual contacts, as well as import\/export data.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"404\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-31-1024x404.png\" alt=\"\" class=\"wp-image-2817\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-31-1024x404.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-31-300x118.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-31-768x303.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-31.png 1287w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Add Contact<br><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1005\" height=\"408\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-32.png\" alt=\"\" class=\"wp-image-2818\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-32.png 1005w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-32-300x122.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-32-768x312.png 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/><\/figure>\n\n\n\n<p style=\"font-size:16px\"><strong>Name<\/strong>: Full name of the contact.<\/p>\n\n\n\n<p><strong>Email<\/strong>: Contact&#8217;s email address.<\/p>\n\n\n\n<p><strong>Address<\/strong>: Optional physical address.<\/p>\n\n\n\n<p><strong>Mobile<\/strong>: Mobile phone number.<\/p>\n\n\n\n<p style=\"font-size:16px\"><strong>Phone<\/strong>: Additional phone number (e.g., landline).<\/p>\n\n\n\n<p style=\"font-size:16px\"><strong>\u0627\u0644\u0634\u0631\u0643\u0629<\/strong>: Associated company (selectable from a predefined list).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"999\" height=\"454\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-33.png\" alt=\"\" class=\"wp-image-2819\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-33.png 999w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-33-300x136.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-33-768x349.png 768w\" sizes=\"(max-width: 999px) 100vw, 999px\" \/><\/figure>\n\n\n\n<p><strong>Country<\/strong>: Country of the contact (e.g., <em>Kuwait<\/em>).<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-b26af2ad80a3b0558a3a7346f44c7f83\"><em><strong>Note:<\/strong> You can choose your default country from the system parameters.<\/em><\/p>\n\n\n\n<p><strong>Contact Groups<\/strong>: Assign contact to one or more groups via the <strong>Add\/Remove<\/strong> interface.<\/p>\n\n\n\n<p><strong>Tag<\/strong>: Optional identifier or label for classification.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1003\" height=\"395\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-34.png\" alt=\"\" class=\"wp-image-2820\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-34.png 1003w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-34-300x118.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-34-768x302.png 768w\" sizes=\"(max-width: 1003px) 100vw, 1003px\" \/><\/figure>\n\n\n\n<p><strong>Receive Email Notification<\/strong>: Toggle to enable or disable email alerts for this contact.<\/p>\n\n\n\n<p><strong>Receive SMS Notification<\/strong>: Toggle to enable or disable SMS alerts.<\/p>\n\n\n\n<p><strong>Is LDAP<\/strong>: Marks the contact as being synced or linked with an LDAP directory.<\/p>\n\n\n\n<p><strong>Contact Image<\/strong>: Upload a profile image using the \u201cContact Image\u201d button.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2810,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2816","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2816\/revisions"}],"predecessor-version":[{"id":2824,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2816\/revisions\/2824"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2810"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2816"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2816"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}