{"id":2867,"date":"2025-05-12T19:22:30","date_gmt":"2025-05-12T19:22:30","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2867"},"modified":"2025-05-12T19:22:31","modified_gmt":"2025-05-12T19:22:31","slug":"sub-categories","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/categories\/sub-categories\/","title":{"rendered":"Sub Categories"},"content":{"rendered":"<p>The Sub Category allows users to define sub-level ticket classifications within an existing category. These help further organize ticket topics and improve routing accuracy.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"371\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-62-1024x371.png\" alt=\"\" class=\"wp-image-2869\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-62-1024x371.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-62-300x109.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-62-768x279.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-62.png 1337w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:25px\"><strong>Add Sub Category<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1018\" height=\"452\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63.png\" alt=\"\" class=\"wp-image-2870\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63.png 1018w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63-300x133.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-63-768x341.png 768w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/figure>\n\n\n\n<p><strong>Title<\/strong>: Required. Name of the sub category.<\/p>\n\n\n\n<p><strong>Category<\/strong>: Required. Dropdown menu listing existing parent categories under which this sub category will fall.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2857,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2867","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2867\/revisions"}],"predecessor-version":[{"id":2871,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2867\/revisions\/2871"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2857"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2867"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2867"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}