{"id":2872,"date":"2025-05-14T19:24:09","date_gmt":"2025-05-14T19:24:09","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2872"},"modified":"2025-12-12T17:30:10","modified_gmt":"2025-12-12T17:30:10","slug":"reminder-settings","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/reminder-settings\/","title":{"rendered":"Reminder Settings"},"content":{"rendered":"<p>The Reminder Settings section within the Ticket Management module allows administrators to automate email reminders for ticket statuses, ensuring timely follow-ups and improved support workflows.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"380\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-64-1024x380.png\" alt=\"\" class=\"wp-image-2873\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-64-1024x380.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-64-300x111.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-64-768x285.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-64.png 1319w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Add Reminder Setting<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1005\" height=\"491\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-65.png\" alt=\"\" class=\"wp-image-2874\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-65.png 1005w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-65-300x147.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-65-768x375.png 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/><\/figure>\n\n\n\n<p><strong>Status<\/strong>: Select the ticket status to trigger the reminder (e.g., <em>In Progress<\/em>, <em>Open<\/em>, <em>Resolved<\/em>).<\/p>\n\n\n\n<p><strong>Reminder Interval<\/strong>: Choose how often the reminder is sent (e.g., <em>Daily<\/em>, <em>Weekly<\/em>).<\/p>\n\n\n\n<p><strong>E-Mail Address<\/strong>: Enter one or more email addresses that will receive the reminder. Max 500 characters.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img decoding=\"async\" width=\"1001\" height=\"471\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-66.png\" alt=\"\" class=\"wp-image-2875\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-66.png 1001w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-66-300x141.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-66-768x361.png 768w\" sizes=\"(max-width: 1001px) 100vw, 1001px\" \/><\/figure>\n\n\n\n<p><strong>Category<\/strong>: Define the category related to the ticket for context (e.g., <em>sales<\/em>, <em>support<\/em>).<\/p>\n\n\n\n<p><strong>Body<\/strong>: Optional message content to include in the reminder email.<\/p>\n\n\n\n<p><strong>Ticket<\/strong>: Optionally link the reminder to a specific ticket.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2847,"menu_order":4,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2872","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2872\/revisions"}],"predecessor-version":[{"id":2876,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2872\/revisions\/2876"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2847"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2872"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2872"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}