{"id":2877,"date":"2025-05-14T19:42:44","date_gmt":"2025-05-14T19:42:44","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2877"},"modified":"2025-12-12T17:28:38","modified_gmt":"2025-12-12T17:28:38","slug":"tickets-list","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/tickets-list\/","title":{"rendered":"Tickets List"},"content":{"rendered":"<p>The Tickets List screen displays all tickets. It lets users track ticket progress, status changes, assignments, and ticket history.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"438\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-67-1024x438.png\" alt=\"\" class=\"wp-image-2878\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-67-1024x438.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-67-300x128.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-67-768x328.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-67.png 1307w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Import &amp; Export<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Import<\/strong> \u2013 Upload a set of tickets from an external file.<\/li>\n\n\n\n<li><strong>Export<\/strong> \u2013 Download the currently visible ticket list to a file (e.g., Excel or CSV).<\/li>\n<\/ul>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-b68a76cdb7e2ea052bc0269fa4b421a3\"><em>Note: The displayed view is determined by the ticket permissions assigned to each user.<br><\/em><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2847,"menu_order":2,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2877","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2877\/revisions"}],"predecessor-version":[{"id":2900,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2877\/revisions\/2900"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2847"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2877"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2877"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}