{"id":2897,"date":"2025-05-15T19:48:21","date_gmt":"2025-05-15T19:48:21","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2897"},"modified":"2025-12-12T17:31:30","modified_gmt":"2025-12-12T17:31:30","slug":"tickets-ccs","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/tickets-ccs\/","title":{"rendered":"Tickets CCs"},"content":{"rendered":"<p>The Tickets CCs view provides users with an overview of all users or email addresses copied (CC\u2019d) on all tickets across the system.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"397\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-74-1024x397.png\" alt=\"\" class=\"wp-image-2898\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-74-1024x397.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-74-300x116.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-74-768x297.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-74.png 1327w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-b68a76cdb7e2ea052bc0269fa4b421a3\"><em>Note: The displayed view is determined by the ticket permissions assigned to each user.<br><\/em><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2847,"menu_order":7,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2897","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2897\/revisions"}],"predecessor-version":[{"id":2899,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2897\/revisions\/2899"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2847"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2897"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2897"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}