{"id":2904,"date":"2025-05-15T20:13:40","date_gmt":"2025-05-15T20:13:40","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2904"},"modified":"2025-12-12T17:32:14","modified_gmt":"2025-12-12T17:32:14","slug":"notifications-templates","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/notifications-templates\/","title":{"rendered":"Notifications Templates"},"content":{"rendered":"<p>The Notifications Templates page enables system administrators to manage predefined messages that are automatically sent during key ticket events. These templates ensure users are informed in real-time about ticket assignments, closures, and updates.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-76-1024x448.png\" alt=\"\" class=\"wp-image-2905\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-76-1024x448.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-76-300x131.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-76-768x336.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-76.png 1306w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Add Notification Template<br><\/strong><\/p>\n\n\n\n<p>Can create a template for a specific event.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2847,"menu_order":10,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2904","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2904\/revisions"}],"predecessor-version":[{"id":8260,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2904\/revisions\/8260"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2847"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2904"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2904"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}