{"id":2918,"date":"2025-05-16T17:25:38","date_gmt":"2025-05-16T17:25:38","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2918"},"modified":"2025-12-12T17:33:03","modified_gmt":"2025-12-12T17:33:03","slug":"ticket-logs","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/ticket-managements\/ticket-logs\/","title":{"rendered":"Ticket Logs"},"content":{"rendered":"<p>The Ticket Logs module provides a detailed audit trail of every change made to the description field of tickets. It tracks who made the change, the previous value, and the new value.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"398\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-81-1024x398.png\" alt=\"\" class=\"wp-image-2919\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-81-1024x398.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-81-300x117.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-81-768x298.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-81.png 1318w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":2847,"menu_order":11,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2918","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2918","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2918\/revisions"}],"predecessor-version":[{"id":2920,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2918\/revisions\/2920"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2847"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2918"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2918"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}