{"id":2921,"date":"2025-05-16T17:45:59","date_gmt":"2025-05-16T17:45:59","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2921"},"modified":"2025-06-27T15:22:08","modified_gmt":"2025-06-27T15:22:08","slug":"session-control","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/session-control\/","title":{"rendered":"Session Control"},"content":{"rendered":"<p style=\"font-size:25px\"><strong>Clear Session<\/strong><\/p>\n\n\n\n<p>The Session Control section allows supervisors or system administrators to terminate active agent sessions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"354\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-82-1024x354.png\" alt=\"\" class=\"wp-image-2922\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-82-1024x354.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-82-300x104.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-82-768x266.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-82.png 1313w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Clear All Agent Sessions<\/strong>: Ends all currently active sessions for all agents.<\/p>\n\n\n\n<p><strong>Clear Specific Agent Session<\/strong>: Terminates the session for the selected agent only.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-73caaf881ed5cd36ea534850a549c1a1\"><em><strong>Note:<\/strong> You can manage the agents assigned to the same queue.<br><\/em><\/p>\n\n\n\n<p style=\"font-size:25px\"><strong>Make Agent Ready<\/strong><\/p>\n\n\n\n<p>The Make Agent Ready section is designed to update an agent&#8217;s status to &#8220;Ready&#8221;, making them available to receive calls or tasks.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"229\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-83-1024x229.png\" alt=\"\" class=\"wp-image-2923\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-83-1024x229.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-83-300x67.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-83-768x172.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-83.png 1332w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Agent<\/strong>: Updates the selected agent\u2019s status to &#8220;<strong>Ready<\/strong>&#8220;.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-73caaf881ed5cd36ea534850a549c1a1\"><em><strong>Note:<\/strong> You can manage the agents assigned to the same queue.<br><\/em><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":3719,"menu_order":24,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2921","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":2,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2921\/revisions"}],"predecessor-version":[{"id":2926,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2921\/revisions\/2926"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3719"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2921"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2921"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}