{"id":2953,"date":"2025-05-16T19:35:02","date_gmt":"2025-05-16T19:35:02","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2953"},"modified":"2025-06-27T16:08:05","modified_gmt":"2025-06-27T16:08:05","slug":"cdr-survey-questions","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/xontel-platform\/call-center\/call-center-v-1-x-x\/call-center\/cdr-survey-questions\/","title":{"rendered":"CDR Survey Questions"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The CDR Survey Question module allows call center administrators or supervisors to create and manage post-call survey questions that are linked to Call Detail Records (CDRs). These questions help in capturing customer feedback and evaluating agent performance and customer satisfaction.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"396\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-181-1024x396.png\" alt=\"\" class=\"wp-image-4393\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-181-1024x396.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-181-300x116.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-181-768x297.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-181.png 1303w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Add CDR Survey Question<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1012\" height=\"441\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182.png\" alt=\"\" class=\"wp-image-4395\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182.png 1012w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182-300x131.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-182-768x335.png 768w\" sizes=\"auto, (max-width: 1012px) 100vw, 1012px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Question<\/strong>: The text of the survey question (e.g., How satisfied were you with the support you received?).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rate<\/strong>: A numeric value representing the score.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\"><em>Requires CDR survey license.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"author":1,"featured_media":0,"parent":2755,"menu_order":7,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2953","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-xontel-doc"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2953\/revisions"}],"predecessor-version":[{"id":5059,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2953\/revisions\/5059"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2755"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2953"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2953"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}