{"id":2980,"date":"2025-05-19T17:58:39","date_gmt":"2025-05-19T17:58:39","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2980"},"modified":"2025-06-27T15:12:30","modified_gmt":"2025-06-27T15:12:30","slug":"web-chat","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/web-chat\/","title":{"rendered":"Web Chat"},"content":{"rendered":"<h2 class=\"wp-block-heading\" style=\"font-size:25px\">\ud83d\udcac <strong>Web Chat Notification<\/strong><\/h2>\n\n\n\n<p>When a customer starts a new <strong>Web Chat<\/strong> conversation via your website or client portal, a real-time popup appears in the agent dashboard to alert you immediately.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"328\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-195-1024x328.png\" alt=\"\" class=\"wp-image-4495\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-195-1024x328.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-195-300x96.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-195-768x246.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-195.png 1349w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The image shows an <strong>active Web Chat<\/strong> conversation between a customer and a support agent within the XonTel interface. This feature enables real-time, text-based communication \u2014 enhancing customer service efficiency.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"569\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-196-1024x569.png\" alt=\"\" class=\"wp-image-4497\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-196-1024x569.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-196-300x167.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-196-768x427.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-196.png 1071w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:25px\"><\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":5045,"menu_order":14,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2980","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":5,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2980\/revisions"}],"predecessor-version":[{"id":4503,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2980\/revisions\/4503"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5045"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2980"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2980"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}