{"id":2990,"date":"2025-05-19T18:43:13","date_gmt":"2025-05-19T18:43:13","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=2990"},"modified":"2025-05-29T18:27:12","modified_gmt":"2025-05-29T18:27:12","slug":"incoming-emails","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/email-management\/incoming-emails\/","title":{"rendered":"Incoming Emails"},"content":{"rendered":"<p>The Incoming Emails page lists all emails received by your system. It\u2019s where support agents or admins can view, assign, and track email-based communication from customers.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"407\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-158-1024x407.png\" alt=\"\" class=\"wp-image-3661\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-158-1024x407.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-158-300x119.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-158-768x305.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-158.png 1306w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Subject<\/strong>: The title of the email. Clicking it opens the full message.<\/p>\n\n\n\n<p><strong>From Email<\/strong>: Sender\u2019s name and email address.<\/p>\n\n\n\n<p><strong>Body<\/strong>: A quick preview link (e.g., &#8220;Click to view&#8221;).<\/p>\n\n\n\n<p><strong>Read At<\/strong>: The date and time the email was first opened by an agent.<\/p>\n\n\n\n<p><strong>Received At<\/strong>: Timestamp when the system received the email.<\/p>\n\n\n\n<p><strong>Mailbox<\/strong>: The designated inbox.<\/p>\n\n\n\n<p><strong>Assigned To<\/strong>: The agent currently handling the email and reply to this message.<\/p>\n\n\n\n<p><strong>Status<\/strong>: Email status: <code>IN PRO<strong>G<\/strong>RESS<\/code>, <code>RESOLVED<\/code>.<\/p>\n\n\n\n<p><strong>Attachment Count<\/strong>: Number of attachments included.<\/p>\n\n\n\n<p><strong>Reply To<\/strong>: A quick link to respond to the message thread.<\/p>","protected":false},"author":1,"featured_media":0,"parent":2986,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-2990","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2990\/revisions"}],"predecessor-version":[{"id":3663,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2990\/revisions\/3663"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2986"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=2990"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=2990"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=2990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}