{"id":3000,"date":"2025-05-20T16:58:52","date_gmt":"2025-05-20T16:58:52","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=3000"},"modified":"2025-06-19T08:40:42","modified_gmt":"2025-06-19T08:40:42","slug":"teams","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/email-management\/teams\/","title":{"rendered":"Teams"},"content":{"rendered":"<p>The Teams section allows you to group users (agents) into organized teams to control who can receive incoming emails and send outgoing emails.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"333\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-163-1024x333.png\" alt=\"\" class=\"wp-image-3671\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-163-1024x333.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-163-300x98.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-163-768x250.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-163.png 1315w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>Add Team<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"641\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-164-1024x641.png\" alt=\"\" class=\"wp-image-3673\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-164-1024x641.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-164-300x188.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-164-768x481.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-164.png 1074w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Team Name<\/strong>: A unique name for the team.<\/p>\n\n\n\n<p><strong>Manager<\/strong>: The user designated to lead and manage this team.<\/p>\n\n\n\n<p><strong>Team Members<\/strong>: A list of users assigned to the team.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":2986,"menu_order":0,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-3000","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3000\/revisions"}],"predecessor-version":[{"id":4400,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3000\/revisions\/4400"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/2986"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=3000"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=3000"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=3000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}