{"id":3204,"date":"2025-05-22T18:07:04","date_gmt":"2025-05-22T18:07:04","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=3204"},"modified":"2025-05-29T18:38:23","modified_gmt":"2025-05-29T18:38:23","slug":"email-channel-mailbox","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/settings\/email-channel-mailbox\/","title":{"rendered":"Email Channel Mailbox"},"content":{"rendered":"<p>The Email Channel Mailbox allows administrators to connect external email inboxes to the system for inbound message processing.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"308\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-165-1024x308.png\" alt=\"\" class=\"wp-image-3676\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-165-1024x308.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-165-300x90.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-165-768x231.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-165.png 1327w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>Add Mailbox<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"1018\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-166-1024x1018.png\" alt=\"\" class=\"wp-image-3678\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-166-1024x1018.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-166-300x298.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-166-150x150.png 150w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-166-768x764.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-166.png 1070w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Name<\/strong>: Internal label to identify the mailbox.<\/p>\n\n\n\n<p><strong>Email Host<\/strong>: The domain or IP of the mail server.<\/p>\n\n\n\n<p><strong>Email Host User<\/strong>: The username used to log into the mail server.<\/p>\n\n\n\n<p><strong>Email Host Password<\/strong>: Password or app-specific password for the email account.<\/p>\n\n\n\n<p><strong>Archive<\/strong>: If enabled, messages will be moved to the archive folder after polling.<\/p>\n\n\n\n<p><strong>Active<\/strong>: Enables the mailbox for polling.<\/p>\n\n\n\n<p><strong>Teams<\/strong>: Assign teams that should have access to or receive messages from this mailbox.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-8e5244064cd580a52dcaa0fed5fa3f1a\"><em><strong>Note<\/strong>: <strong>Multiple email accounts can be added.<\/strong><br><\/em><\/p>","protected":false},"author":1,"featured_media":0,"parent":3116,"menu_order":4,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-3204","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3204","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3204\/revisions"}],"predecessor-version":[{"id":3679,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3204\/revisions\/3679"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3116"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=3204"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=3204"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=3204"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}