{"id":3213,"date":"2025-05-22T19:01:59","date_gmt":"2025-05-22T19:01:59","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=3213"},"modified":"2025-05-30T09:50:03","modified_gmt":"2025-05-30T09:50:03","slug":"web-chat-settings","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/settings\/web-chat-settings\/","title":{"rendered":"Web Chat Settings"},"content":{"rendered":"<p>The Web Chat Settings page allows administrators to configure the integration of a live chat widget for websites. This script-based widget enables real-time communication between site visitors and support agents.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"302\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-170-1024x302.png\" alt=\"\" class=\"wp-image-3685\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-170-1024x302.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-170-300x89.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-170-768x227.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-170.png 1321w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>Add Web Chat Settings<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"801\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-173-1024x801.png\" alt=\"\" class=\"wp-image-3694\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-173-1024x801.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-173-300x235.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-173-768x601.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-173.png 1070w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Name<\/strong>: Internal label to identify this chat setup<\/p>\n\n\n\n<p><strong>Server Address<\/strong>: Domain or hostname where the chat server is hosted.<\/p>\n\n\n\n<p><strong>Protocol<\/strong>: Choose between <code>http<\/code> or <code>https<\/code> (recommended for secure deployment)<\/p>\n\n\n\n<p><strong>Queues<\/strong>: You can assign chat requests to specific queues.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-44039181874c81238a075512d96fa24a\" style=\"color:#4e7188;font-size:20px\"><strong>Working Time Condition<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"403\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-174-1024x403.png\" alt=\"\" class=\"wp-image-3696\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-174-1024x403.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-174-300x118.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-174-768x302.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-174.png 1080w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Send mail<\/strong>: Enable to email chat content or leave a message when outside working hours.<\/p>\n\n\n\n<p><strong>Recipient List<\/strong>: Comma-separated email addresses to receive messages<\/p>\n\n\n\n<p><strong>Redirect After<\/strong>: Number of seconds before redirecting the user or closing the chat.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-f14edd2221dfffdb7719c2e784278c2a\" style=\"color:#4e7188\"><strong>Schedule options<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"236\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-175-1024x236.png\" alt=\"\" class=\"wp-image-3697\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-175-1024x236.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-175-300x69.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-175-768x177.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-175.png 1090w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Auto Delete<\/strong>: Enable to automatically remove old chats<\/p>\n\n\n\n<p><strong>Delete Interval<\/strong>: Time interval (in days) for auto-cleanup<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-d5b36630187941b9abb81f311d27f328\" style=\"color:#4e7188\"><strong>Design<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"928\" height=\"1024\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-176-928x1024.png\" alt=\"\" class=\"wp-image-3698\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-176-928x1024.png 928w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-176-272x300.png 272w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-176-768x847.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-176.png 1079w\" sizes=\"(max-width: 928px) 100vw, 928px\" \/><\/figure>\n\n\n\n<p><strong>Header Color<\/strong>: Chat window title bar.<\/p>\n\n\n\n<p><strong>Background Color<\/strong>: Chat body background.<\/p>\n\n\n\n<p><strong>Agent Chat Color<\/strong>: Agent message.<\/p>\n\n\n\n<p><strong>Client Chat Color<\/strong>: Visitor message.<\/p>\n\n\n\n<p><strong>Logo<\/strong>: Upload a logo image to display in the chat window.<\/p>\n\n\n\n<p><strong>Online header text<\/strong>: Displayed at the top of the chat widget during active hours.<\/p>\n\n\n\n<p><strong>Offline header text<\/strong>: Header shown when chat is outside business hours.<\/p>\n\n\n\n<p><strong>Welcome message text<\/strong>: Greeting displayed when chat is opened.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2a5f18bb8a578d7018a62143d327d33a\" style=\"color:#4e7188;font-size:20px\"><strong>Day And Time Details<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-177-1024x462.png\" alt=\"\" class=\"wp-image-3699\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-177-1024x462.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-177-300x135.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-177-768x346.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-177.png 1082w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This section defines your business hours, which determine when the chat widget operates in online or offline mode.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-847f93e7982cb2969a1768bf381a2898\" style=\"color:#4e7188;font-size:20px\"><strong>Message After Working Hours<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"250\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-178-1024x250.png\" alt=\"\" class=\"wp-image-3700\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-178-1024x250.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-178-300x73.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-178-768x188.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-178.png 1077w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Customize the response when a user chats outside working time.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong><br><\/strong><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><br><\/p>","protected":false},"author":1,"featured_media":0,"parent":3116,"menu_order":7,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-3213","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":6,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3213\/revisions"}],"predecessor-version":[{"id":3701,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3213\/revisions\/3701"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3116"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=3213"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=3213"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=3213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}