{"id":3218,"date":"2025-05-22T19:15:14","date_gmt":"2025-05-22T19:15:14","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=3218"},"modified":"2025-05-29T18:47:22","modified_gmt":"2025-05-29T18:47:22","slug":"sms-gateway","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/settings\/sms-gateway\/","title":{"rendered":"SMS Gateway"},"content":{"rendered":"<p>The SMS Gateway allows administrators to integrate and manage external SMS providers that the system uses to send text messages. This includes alerts, missed call notifications, and ticket updates.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"362\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-169-1024x362.png\" alt=\"\" class=\"wp-image-3684\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-169-1024x362.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-169-300x106.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-169-768x271.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-169.png 1307w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p style=\"font-size:20px\"><strong>Add SMS Gateway<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-171-1024x474.png\" alt=\"\" class=\"wp-image-3688\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-171-1024x474.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-171-300x139.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-171-768x355.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-171.png 1083w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Name<\/strong>: A custom label for identifying the SMS gateway.<\/p>\n\n\n\n<p><strong>Provider<\/strong>: The SMS service provider (e.g., <code>Twilio<\/code>, <code>SMSBox<\/code>, <code>SMSOn<\/code>,<code>Media Phone Plus<\/code> )<\/p>\n\n\n\n<p><strong>Sender Number<\/strong>: The phone number that messages will appear to come from (must be registered with your provider).<\/p>\n\n\n\n<p><strong>Default SMS<\/strong>: If enabled, this gateway will be used as the system\u2019s default SMS sender.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-6c7d07f6d85a383c8636d3ebf49dec55\" style=\"color:#4e7188;font-size:20px\"><strong>Schedule Options<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img decoding=\"async\" width=\"1024\" height=\"291\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-172-1024x291.png\" alt=\"\" class=\"wp-image-3689\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-172-1024x291.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-172-300x85.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-172-768x219.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-172.png 1100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Auto Delete<\/strong>: When enabled, old messages sent through this gateway will be automatically removed from the system.<\/p>\n\n\n\n<p><strong>Delete Interval<\/strong>: Time (days) after which SMS logs are deleted (if auto delete is on).<\/p>","protected":false},"author":1,"featured_media":0,"parent":3116,"menu_order":8,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-3218","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":5,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3218\/revisions"}],"predecessor-version":[{"id":3692,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3218\/revisions\/3692"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3116"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=3218"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=3218"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=3218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}