{"id":3243,"date":"2025-05-23T19:16:12","date_gmt":"2025-05-23T19:16:12","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=3243"},"modified":"2025-07-18T14:27:26","modified_gmt":"2025-07-18T14:27:26","slug":"agent-chat","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/applications\/agent-chat\/","title":{"rendered":"Agent Chat"},"content":{"rendered":"<p>The Agent Chat feature enables real-time text communication between agents, supervisors, and administrators within the call center system. It supports seamless collaboration and quick internal support without needing a separate messaging app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1343\" height=\"631\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/agent-chat.gif\" alt=\"\" class=\"wp-image-5920\"\/><\/figure>\n\n\n\n<p>Chat between 2 agents.<\/p>\n\n\n\n<p><\/p>","protected":false},"author":1,"featured_media":0,"parent":5045,"menu_order":23,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-3243","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":4,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3243\/revisions"}],"predecessor-version":[{"id":5922,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3243\/revisions\/5922"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/5045"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=3243"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=3243"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=3243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}