{"id":3245,"date":"2025-05-23T19:44:18","date_gmt":"2025-05-23T19:44:18","guid":{"rendered":"https:\/\/wiki.xontel.com\/?post_type=manual_documentation&#038;p=3245"},"modified":"2025-11-07T22:15:10","modified_gmt":"2025-11-07T22:15:10","slug":"reports","status":"publish","type":"manual_documentation","link":"https:\/\/wiki.xontel.com\/ar\/documentation\/call-center\/call-center-v-1-x-x\/reports\/","title":{"rendered":"Reports"},"content":{"rendered":"<p>The Reports Module is your centralized location for accessing analytics across all communication channels within the system. It helps supervisors, managers, and admins evaluate performance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcc1 Available Report Types<\/h3>\n\n\n\n<p>\ud83c\udfa7 <strong>Agent Reports<\/strong><br>Monitor agent activities such as login times, breaks, and logout details.<\/p>\n\n\n\n<p>\ud83d\udcde <strong>Call Reports<\/strong><br>Review all inbound and outbound call details, including durations, outcomes, and timestamps.<\/p>\n\n\n\n<p>\ud83d\ude80 <strong>Auto Dialer Reports<\/strong><br>Analyze automated dialing campaigns, including call attempts, connect rates, and drop-offs.<\/p>\n\n\n\n<p>\ud83c\udf9f\ufe0f <strong>Tickets Reports<\/strong><br>Get insight into support ticket performance, track resolution speed, volume, and escalations.<\/p>\n\n\n\n<p>\u2709\ufe0f <strong>Email Reports<\/strong><br>Measure email interaction effectiveness including delivery rates, responses, and resolution times.<\/p>\n\n\n\n<p>\ud83d\udcac <strong>SMS Reports<\/strong><br>Track outgoing and incoming text message performance with delivery and failure metrics.<\/p>\n\n\n\n<p>\ud83d\udcbb <strong>Web Chat Reports<\/strong><br>Evaluate the volume and efficiency of live chat sessions across your web interface.<\/p>\n\n\n\n<p>\ud83d\udcf1 <strong>WhatsApp Reports<\/strong><br>View interaction data for WhatsApp Business conversations, ideal for tracking response behavior and agent engagement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large image-border\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"384\" src=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-213-1024x384.png\" alt=\"\" class=\"wp-image-8347\" srcset=\"https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-213-1024x384.png 1024w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-213-300x113.png 300w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-213-768x288.png 768w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-213-1536x577.png 1536w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-213-18x7.png 18w, https:\/\/wiki.xontel.com\/wp-content\/uploads\/2025\/05\/image-213.png 1875w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>","protected":false},"author":1,"featured_media":0,"parent":3719,"menu_order":20,"template":"","manualdocumentationcategory":[16],"manual_doc_tag":[],"class_list":["post-3245","manual_documentation","type-manual_documentation","status-publish","hentry","manualdocumentationcategory-doc-demo-articles"],"_links":{"self":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation"}],"about":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/types\/manual_documentation"}],"author":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":3,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3245\/revisions"}],"predecessor-version":[{"id":8348,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3245\/revisions\/8348"}],"up":[{"embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_documentation\/3719"}],"wp:attachment":[{"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/media?parent=3245"}],"wp:term":[{"taxonomy":"manualdocumentationcategory","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manualdocumentationcategory?post=3245"},{"taxonomy":"manual_doc_tag","embeddable":true,"href":"https:\/\/wiki.xontel.com\/ar\/wp-json\/wp\/v2\/manual_doc_tag?post=3245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}